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This Concept Map, created with IHMC CmapTools, has information related to: Interview3 - I, Collections Other times bailiff, Collections trigger recovery, Interviewee #3 manages Collectors, recovery not successful lawyer, mid-year review assess attainment of objectives, Interviewee #3 signs check, Interviewee #3 Set objectives mid-year review, Interviewee #3 In case of Total loss, cars Stops paying Collections, insurance Pay OK, objectives Yes success, bonus, objectives no assess reason for failure, Total loss involves insurance, Daily report goes to Interviewee #3, cars to third party, customer service warns Collections, Account falls behind recovery, Collections sometimes Soft collections, Collections Normally Customers pay, Collectors handle 70 collections each month