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Este Cmap, tiene informaciĆ³n relacionada con: Service features, employees that generate special services to each customer, Service features has to focus strategies to group of people with similar features, intangible elements during service moment like empathy, Service features are others facts like self-steem and status perception, Service features is defined by segmentation, Service features is defined by employees, segmentation that means knowing the amount of services to each customer, simultaneus during production and consumption needs services inventory, intangible elements during service moment like trust, services inventory to allow equilibrate the production according to the demand, segmentation that means having groups of customers to attend with a profitable way, simultaneus during production and consumption generating perishable products, equilibrate the production according to the demand that means good capability management, intangible elements during service moment like security, employees that generate intangible elements during service moment, Service features are simultaneus during production and consumption, Service features are good service location