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Managing services inventory, "work accomplished" as inventory before service encounter could be about processing Information, Inventory Management approaches "pull" approach: low inventory, build as per customer orders, Very important to get the forecast right why? overestimating demand leads to unsold products, underestimation produces shortage and lost business, Bundles of Attributes such as Price, Bundles of Attributes such as Speed, "pull" approach: low inventory, build as per customer orders can be combined "push-pull" boundary setting: Determine what to store ahead of time and what to accomplish based on customer order, "push" approach: build inventory based on forecast implications Provides buffer zone to react to uncertain customer demand, Inventory Management approaches "push" approach: build inventory based on forecast, "work accomplished" as inventory before service encounter advantages compared to product inventory greater modularity, greater modularity as information can be digitized and easily recombined as components