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This Concept Map, created with IHMC CmapTools, has information related to: System Request, Business reasons for initiating the project e.g. Increase sales, difficult to quantify and measure e.g. increase in product quality, Tangible value can be quantified and measured easily, Business Requirements is about Specific Business capabilities that the system will provide, System Request elements Special Issues, Issues that are relevant to the implementation of the system e.g. Security clearances needed to work with data, Specific Business capabilities that the system will provide e.g. capture customer demographics, System Request elements Project Sponsor, System Request documents Business reasons for building an information system, System Request submitted to Approval Committee, quantified and measured easily e.g. 10% cost savings, Business reasons for initiating the project e.g. Increase efficiency, Intangible value is difficult to quantify and measure, Specific Business capabilities that the system will provide e.g. Include product search capabilities, System Request elements Business Requirements, difficult to quantify and measure e.g. increase in customer satisfaction, The benefits that the system will provide to the organization e.g. Increase in claims processed, System Request elements Business Value, Issues that are relevant to the implementation of the system e.g. Govenment or customer mandated deadline, Approval Committee reviews Makes determination of whether further investigation is needed