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This Concept Map, created with IHMC CmapTools, has information related to: Listening, Effective Listening Skills (video) L I S T E N Inquire, Effective Listening Skills (video) L I S T E N Summarise, Active Listening (video) is learning to Hear what people are really saying, Active Listening (video) do confront your biases, Active Listening (video) explore Reflective Listening, Active Listening also explore Note taking, Active Listening also explore Questioning, Active Listening also explore Attention management, Active Listening (video) do ask questions to assure understanding, Effective Listening Skills (video) L I S T E N Encourage, use non-verbal behaviour to show interest think about avoiding distractions, confront your biases awareness of stereotypes, Effective Listening Skills (video) L I S T E N Take notes, Effective Listening Skills (video) L I S T E N Active Listening (video), empathy point made Bad Listener (video), Hear what people are really saying requires focused attention, Effective Listening Skills (video) L I S T E N Look, use non-verbal behaviour to show interest think about nodding, Active Listening (video) do paraphrase, Active Listening (video) do use non-verbal behaviour to show interest