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Esse mapa conceitual, produzido no IHMC CmapTools, tem a informação relacionada a: G8_Tânia_Cláudia, Name of the company speak politly, arrangements suggesting place, arrangements suggesting meeting, choice stating that problem solved, Telephoning leave message, Complaints ???? sympathising, appointment ask Convenience, Telephoning making arrangements, Complaints offer solutions, message confirm email, Complaints offer help, Telephoning answering, help Give choice, meeting ask Convenience, time ask Convenience, solutions Give choice, Firts and last name speak politly, Convenience ???? confirm, arrangements suggesting time, arrangements suggesting appointment