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9. Porters bring trolley to kitchen 10. Choose at random which trolley to analyse 11. Leftover food is weighed, 3. computerise data 4. plating in kitchen 5. Delivery by porters to wards, 1. Patients request food 2. menu cards collected by porters 3. computerise data, 5. Delivery by porters to wards 6. Nurses deliver food to patients 7. Patient eats, 7. Patient eats 8. Nurses bring plates with leftovers to trolley 9. Porters bring trolley to kitchen, 11. Leftover food is weighed calculation 12. Percentage Waste is determined