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This Concept Map, created with IHMC CmapTools, has information related to: Eggen & Kauchak 2004 - Problem Solving Section, problem solving three strategies to improve follow the example of experts, individual context determines which category a problem falls into well-defined, problems types ill-defined, Complex Cognitive Processes [chap 9] in Eggen, P., & Kauchak, D. (2004). Educational psychology: Windows on classrooms (6th ed.). Upper Saddle River, NJ, and Columbus, OH: Person., problem solving three strategies to improve learn a set of strategies, Complex Cognitive Processes [chap 9] include problem solving, well-defined worth noting: primary type of problem encountered in US schools, problem solving three strategies to improve use a generic problem-solving model, problems types well-defined, ill-defined worth noting: US students not very good at, well-defined characteristics one correct answer, individual context determines which category a problem falls into ill-defined, ill-defined characteristics ambiguous goal, well-defined characteristics more-or-less established way of solving, problem solving involves problems, problems defined as when reality falls short of ideal (goal) and unsure how to reach that goal, ill-defined characteristics more than one answer, ill-defined characteristics multiple ways to approach