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Este Cmap, tiene información relacionada con: 2-Customer presence, capacity uses that means empty store (office) means quality questions, good strategy like focus in customers with similar features, making and consuming are at the same time affects the posibility to manage inventory (stock) to supply low and high demand moments, SERVICE INDUSTRIALIZATION has to be a result of detailed process design, CUSTOMER PRESENCE that means customer service like global element, with employees with good skills and trained that means pasion for job, employee focus that means increasing of auto-service, to have particular elements that means need high labor, look for homogeneity that means segmentation, employee focus that means intangible elements during the service, SERVICE INDUSTRIALIZATION is better with CUSTOMER PRESENCE, CUSTOMER PRESENCE has some features Now the model is based in customer needs and employee generated value, a hard intensive technology support that means simple use to add value for customers, CUSTOMER PRESENCE has some features In old times was thought like an obstacle for production process, to have particular elements that means you can't store that, intangible elements during the service like trust, customer is in the site that means making and consuming are at the same time, SERVICE INDUSTRIALIZATION has some features like capacity uses, pasion for job for example Benihana restaurant 4:38 min http://www.youtube.com/watch?v=epoIPgQrAyQ, SERVICE INDUSTRIALIZATION has to be a hard intensive technology support