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Este Cmap, tiene información relacionada con: 9-Flexibility, delivery and cost, capacity review has some features capacity segmentation strategy, capacity review has some features a product with expensive obsolescence, mass- customization needs adjust to small market, Dell business model has some features segmentation and customer loyalty, commodity products with low obsolescence and inventory cost can you have stocks in stores near to shopping center, a product with expensive obsolescence can produce small batch, commodity products with low obsolescence and inventory cost can try to reduce cost, is not only the internal process is the internal + internal process for example distributor, uncertainly problem can increase safety stock, modular design has some features supplier reduction, is not only the internal process is the internal + internal process for example suppliers, FLEXIBILITY, DELIVERY AND COST has some key strategies customer management, segmentation and customer loyalty for example reserch, modular design has some features components with a group of features, Dell business model has some features integrated supplier quality, customer management is affected by perceived quality during process / service, customer management is affected by call center service, mass- customization needs cycle time reduction, Dell business model has some features high inventory rotation, capacity segmentation strategy has some features products with low volume, high variability and obsolescence risk, has to be manufactured close to shopping center