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Este Cmap, tiene información relacionada con: 3-Customer quality perceived, security that means power to generate trust and credibility, empathy that means easy access from customer to employee, Tangibility for example location, empathy valued in 4 position, CUSTOMER QUALITY PERCEIVED has 5 dimensions Tangibility, reliability that means give the promised service inside the conditions and period of time, answer that means ready to help, CUSTOMER QUALITY PERCEIVED has 5 dimensions answer, CUSTOMER QUALITY PERCEIVED has 5 dimensions reliability, Tangibility for example equipment, Tangibility for example communication elements, CUSTOMER QUALITY PERCEIVED has 5 dimensions empathy, answer valued in 2 position, Tangibility valued by 4 position, reliability valued in 1 position, Tangibility for example people dress code, security that means goodwill, empathy that means easy communication for customer, answer that means compromise, CUSTOMER QUALITY PERCEIVED has 5 dimensions security