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Dieses mit IHMC CmapTools erstellte CMap hat Informationen bezüglich: CustComm, basic principle is seperate Techniques make breaks (2sec) no chains of one technique, active listening Poster Poster, challenges are dealing with complaint, basic principle is balance, Standing needs Emergency Strategy, Customer Comminucation has basic principle, Customer Comminucation need Standing, pull not related goals, challenges is difficult customer, challenges are selling bad messages, push related goals, push stresses relationship, challenges are say no, challenges are out of knowledge, active listening increase relationship, Customer Comminucation has basic techniques, balance between push, Customer Comminucation has challenges, challenges are 3rd party problems, basic techniques is active listening