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This Concept Map, created with IHMC CmapTools, has information related to: Digital Firm, Digital Firm has several Business Processes, Business Processes supported by ICTs, Digital Firm has 2 norms 1. Time shifting, ICTs stands for Internet And Communication Technologies, Digital Firm can be defined as a company in which almost all its relationships with customers, suppliers, and employees are mediated by digital means, Digital Firm existed due to Globalization, 2. Space shifting means employees can conduct their work and collaborate in teams from different places around the Glob as well as the company's customers and suppliers, Business Processes can be defined as a set ot interrelated/sequenced actitivites that are grouped logically to achived a desired output, a set ot interrelated/sequenced actitivites that are grouped logically to achived a desired output can be for example 1. new product development 2. order fulfilment 3. human resource enrolment etc.., 1. Time shifting means customers and suppliers can conduct business with the digital frim 24/7, Digital Firm has 2 norms 2. Space shifting