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This Concept Map, created with IHMC CmapTools, has information related to: Jessica West Ch 11 20, psychological factors can lead to conflict, distress caused by negative events, multiple approach-avoidance conflict which is conflict in which the person must decide between more than two goals, with each goal possessing both positive and negative aspects, avoidance-avoidance conflict which is conflict occurring when a person must decide between two undesirable goals, conflict includes multiple approach-avoidance conflict, social factors which include poverty, eustress caused by positive events, external causes can include major life changes, psychological factors which include uncontrollability, Stress has social factors, pressure like wanting to do well on a test, psychological factors which include pressure, daily hassles like troublesome neighbors, weaken the immune system which can lead to diabetes, Stress sometimes measured by College Undergraduate Stress Scale, Stress can weaken the immune system, weaken the immune system which can lead to cancer, social factors which include burn out, approach-approach conflict which is conflict occurring when a person must decide between two desirable goals, conflict includes approach-avoidance conflict