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This Concept Map, created with IHMC CmapTools, has information related to: 2004, Mine Web usage achieved by Clustering, Clustering achieved by Self-organizing map, Customer retention achieved by Keep loyal customers, Classification achieved by Case-based reasoning (CBR) and Genetic Algorithm (GA), Manage customer relations consists of Customer identification, Identify customer segments’ surfing patterns achieved by Clustering, Manage customer relations consists of Customer retention, Predict customer purchasing behaviour achieved by Classification, Clustering achieved by K-nearest neighbor, Manage customer relations consists of Customer development, Clustering achieved by Association rules, Clustering achieved by Outlier detection, Classification achieved by Bayesian network (BN) classifiers, Customer identification achieved by Market Segmentation, Customer attraction achieved by To have direct marketing, To have direct marketing achieved by Detect outlier, Customer retention achieved by To have one to one marketing, Detect outlier achieved by Clustering, Market Segmentation achieved by Identify customer segments’ surfing patterns, Customer retention achieved by Complaints management