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This Concept Map, created with IHMC CmapTools, has information related to: KUKA, customer service consists of Kuka Technical support, KUKA AG has unique customers, Kuka Robotics has mission, customer service stands for customer satisfaction, KUKA AG consists of Kuka Robotics, contracts at time of sale, technical development for AUTO, KUKA AG consists of Kuka Laboratories, 500 employees cover 50 countries, centers provide service 24/7, KUKA AG consists of Kuka systems, Kuka Robotics consulting+engineering specialized technical development, Value added service generate service revenues, customer service consists of Kuka college, Kuka Technical support consists of centers, Kuka refurbishment reduces inventory costs, contract renewals at end of the life cycle, Kuka Robotics sells contracts, Parts + repair team avaliable service 24/7, contracts leads to high margins