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Dieses mit IHMC CmapTools erstellte CMap hat Informationen bezüglich: Kuka_supply chain, return & repairs of defective parts reduces exposure, Value added service aims at sale of contract at the time of sale, focus on customer location reduces costs, effective reverse logistics includes systems integration initiative, Value added service is part of strategy, sale of contract at the time of sale leads to high margins, customized training means continous emploeey training, contract renewal at the end of cycle maintains market share, Value added service attracts new customers, Value added service focuses on individual customer, Value added service builds competitive advantage, individual customer has individual needs, focus on customer location reduces time, return & repairs of defective parts reduces inventory costs, Value added service increases customer satisfaction, Value added service enriches customer experience, Value added service retains old customers, Value added service lasts the whole product life cycle, Value added service creates opportunity for profit, customer satisfaction means long term loyalty