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This Concept Map, created with IHMC CmapTools, has information related to: Question 3 KUKA initial, Aftersales Customer Service is inconsistant, network resources composed of infrastructure, Aftermarket Challanges carry out inspections, Aftermarket Challanges carry repairs, executives design service products, Aftermarket Challanges conditioning equipment, executives deploy people, 6 steps to improve Aftermarket Challanges, Aftermarket Challanges trigger upgrades, Aftersales Customer Service consist of KUKA Technical support, Aftersales Customer Service consist of KUKA college, executives deploy infrastructure, Aftersales Customer Service is unpredictable, executives draw up risk forecasts, executives deploy materials, Aftersales Customer Service is complex, Aftersales Customer Service consist of KUKA Refurbishment, Aftermarket Challanges involve Aftersales Customer Service, network resources composed of materials, network resources composed of people